Introduction
Whether you're producing a film, television show, commercial, live event, trade show, photoshoot, or corporate event, renting from Castex is simple. Follow the steps below to get your equipment reserved and ready for pickup or delivery.
Step 1: Request a Quote
Send us:
• Equipment list
• Rental dates
• Pickup or delivery requirements
• Event or job location
• Company name
• Contact information
Our team will review availability and send a quote.
Step 2: Review Your Quote
Your quote will include:
• Equipment pricing
• Rental dates
• Delivery and pickup charges (if applicable)
• Replacement values
• Estimated deposit requirements
• Any insurance requirements
Review everything carefully and let us know if any adjustments are needed.
Step 3: Secure Your Rental
To reserve equipment, we may require:
Payment Method
Upload a payment method through our secure online payment portal.
Accepted payment methods:
• Credit cards
• Debit cards
• ACH payments
• Cash
Note: A 3% surcharge applies to credit card payments. Debit card and cash payments are not subject to this fee.
Security Deposit
Most rentals require a refundable security deposit.
Deposit amounts vary depending on:
• Equipment value
• Rental type
• Insurance coverage provided
Deposits are typically released after equipment is returned and inspected.
Step 4: Submit Insurance (When Required)
Some rentals require proof of insurance.
Liability Insurance
Certain equipment requires General Liability Insurance with a minimum of $1,000,000 coverage.
Rented Equipment Insurance
If you provide a Certificate of Insurance with Miscellaneous Rented Equipment or Inland Marine Coverage:
• We may be able to significantly reduce your deposit
• Deposits can often be lowered to match the deductible listed on your policy
COI Requirements
Castex Rentals must be listed as:
• Additional Insured
• Loss Payee
Certificate Holder:
BCK-TEX Inc. dba Castex Rentals
1838 Flower Street Glendale, CA 91201
Contact: Keith Jackson
Step 5: Schedule Pickup or Delivery
Customer Pickup
Before arrival:
• Confirm reservation
• Bring valid identification
• Ensure your vehicle can safely transport the equipment
Our team will review the order and load the equipment.
Delivery
Please provide:
• Delivery address
• Desired delivery window
• Onsite contact name
• Onsite contact phone number
• Parking instructions
• Loading dock information
• Gate codes or access requirements
Deliveries and pickups are curbside only. Drivers do not provide setup, teardown, installation, or packing services.
Step 6: Use Equipment During Your Rental
During your rental:
• Keep equipment secure
• Protect it from weather and theft
• Follow manufacturer operating instructions
• Contact Castex immediately if equipment is damaged, lost, or malfunctioning.
Need additional days for equipment?
Contact us before your return date and we'll help extend the rental if inventory allows.
Step 7: Return Equipment
Customer Returns
• Return equipment on the scheduled date and time
• Return equipment in the same condition received
• Include all accessories, cables, hardware, and cases
After-Hours Returns
Certain rentals may be eligible for approved after-hours returns.
Please coordinate with our rental team before returning equipment after business hours.
Step 8: Final Inspection & Deposit Release
Once equipment is returned:
• Equipment is checked for completeness
• Equipment is inspected for damage
• Any missing items are identified
• Deposit is released according to the rental agreement
Frequently Asked Questions
Can insurance lower my deposit?
Yes. If your COI includes Miscellaneous Rented Equipment or Inland Marine Coverage with a deductible listed, we may be able to reduce your deposit.
Do you offer delivery?
Yes. We offer delivery throughout Southern California.
Do your drivers set up equipment?
No. Deliveries and pickups are curbside only. Drivers do not provide setup or teardown services.
What payment methods are accepted?
Credit card, debit card, ACH, and cash. Credit card transactions are subject to a 3% surcharge.
Can someone else pick up my order?
Yes, but they may need authorization and identification depending on the order.
What if I need more equipment after my rental starts?
Call us and we'll do our best to add equipment based on availability.
