Castex Delivery and Pickup Policies

Standard Delivery Hours

Castex Rentals provides delivery and pickup service Monday through Friday during normal business hours. Deliveries or pickups requested outside of standard business hours, on weekends, or on holidays may be subject to additional fees and availability restrictions. 

Curbside Service

All deliveries and pickups are curbside only. Our drivers are not permitted to enter buildings, studios, stages, offices, residences, loading docks, or secure areas without prior approval. Drivers do not provide setup, teardown, installation, strike, assembly, wrapping, packing, or labor services. 

Site Contact Requirement

A designated on-site contact must be provided for all deliveries and pickups. The contact must be available by phone and authorized to receive and release rental equipment. Drivers will call upon arrival and require someone to meet them promptly.

Delivery Timing

Delivery and pickup times are scheduled as closely as possible but are subject to traffic conditions, route changes, and operational requirements. Customers should allow a reasonable arrival window around scheduled times. 

Equipment Access

At pickup, all equipment must be consolidated, accessible, and ready for inspection and loading. Additional labor charges may apply if our driver experiences delays due to inaccessible equipment, missing items, excessive wait times, or site restrictions.

Missing or Unreturned Equipment

Customers remain responsible for all rented equipment until it has been returned to and checked in by Castex Rentals. Missing, damaged, or unreturned items will be billed at repair or replacement cost. 

After-Hours Service

Any delivery or pickup scheduled outside standard business hours may be subject to an after-hours service fee and advance approval. 

Order Confirmation Requirements

Delivery and pickup schedules are not guaranteed until all required paperwork, payment arrangements, deposits, insurance requirements (if applicable), and order confirmations have been completed.

Customer Responsibility

Customers are responsible for ensuring adequate access, parking, permits, freight elevator reservations, security clearance, and site authorization for delivery vehicles. Any additional costs resulting from restricted access or delays may be charged to the customer.

This policy is intended to ensure safe, efficient, and reliable service for all Castex Rentals customers.